How long before I receive my order?
The time required to create and package each special item for shipment varies. My current order processing times are:
One-of-a-Kind and in-stock items ship in 1-2 business days
(eg. mugs, gifts, jewelry, in-stock tiles)
Made to Order Items ship in about 3-6 weeks (depending on the item and quantity requested)
Delivery time depends on the shipping method that you choose during checkout.
Standard shipping takes an average of 3-10 business days within Canada and 7-12 business days to the United States. Shipping delays may occur with international deliveries that are beyond my control (eg. delays in Customs).
Please see my full shipping policy here.
Do you offer free shipping?
For U.S. and Canadian orders over $75 CAD, I offer free standard shipping (excludes recipients in Alaska, Hawaii, Puerto Rico, U.S. Virgin Island and Guam). Shipping will be charged separately in case of delivering your order to excluded destinations.
If you have a specific shipping need or request, such as overnight delivery, please let me know and I can provide an estimate from FedEx.
Will I have to pay any additional fees, duties or taxes?
If your delivery country charges customs or import duties - these will be charged once the package reaches your destination country. You will be responsible to pay these charges. Unfortunately I have no control over the charges and cannot inform you what they will be.
Customs policies, including package processing times, vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
As a professional business, I am required to charge sales tax on orders within Canada. If you have questions about sales tax, please contact me.
My order is a gift, may I request a special note to be included?
If this package is intended as a gift, I would be happy to include a handwritten note for the recipient on your behalf.
If requested, any of my handmade tiles can have a hook installed on the back. Using the hook, the tiles can be displayed on a flat-headed drywall screw (or similar) as wall decor.
Please add a note to your shopping cart if you would like a complimentary gift note or display hook.
How will my order be packaged?
I take great pride and care in my packaging. Each order is nestled into a sturdy gift box with tissue paper and ribbon as well as an informational Artist Card.
Depending on the item, I may also use eco-friendly layers of recyclable cardboard and kraft paper or repurposed bubble wrap to provide extra cushioning. Your item is then shipped in a recyclable padded mailer or sturdy shipping box.
To be environmentally friendly, I use recyclable and repurposed shipping materials whenever possible.
Do you accept returns or exchanges?
I gladly accept order cancellations made within 24 hours of purchase. If you need to cancel your order, please let me know as soon as possible.
After 24 hours, all sales are final. I hope you will be happy with your purchase of my artwork.
If you are not satisfied please let me know immediately, and we will work together to make things right. If you have any doubt or questions about an item, please let me know before your purchase and I will be happy to clarify or provide additional photos.
Custom orders cannot be returned or exchanged.
If upon receiving your purchase the item is damaged, please contact me immediately (or within a maximum of 48 hours of receiving your package). Send me a picture of the item and I will refund your purchase or remake your item for you free of cost.
Please see my full refund policy here.
How do I cancel an order?
If your item has entered production, or if it has been received at the Post Office, it cannot be cancelled.
Please contact me as soon as possible if you wish to cancel your order and we will do our best to help.
Are these tiles suitable for installation in my kitchen, bathroom or fireplace surround?
My tiles are specifically made for installation in kitchens, bathrooms, and fireplace surrounds.
They make great backsplash accents and focal points above a range or in a shower surround.
Each handmade tile is made from high-fired ceramic clay and glazed so that they are both heat and water resistant. The back of each decorative tile is grooved to assist with adhesion during installation. Download my installation guide here.
Why are some tiles on your website listed as "made to order"?
I try to keep most of my tile designs regularly in stock, however if anything is currently sold out, you can pre-order your tiles and I will make as many as you need.
Made to Order Items generally ship in about 3-6 weeks after your order is placed.
Are there any best practices for installing handmade tile?
Yes, absolutely. Please download this PDF Guide that I provide with all tiles for installation. This includes my advice for installation and grouting.
Cleaning: Regular soap and water work best for most cleaning purposes. If you have a difficult or sticky cleaning job, a soft sponge or green scrub pad along with soap and water is recommended. Avoid acidic cleaners or abrasive cleaning methods as these may damage your tile.
How are porcelain tiles different from ceramic tiles?
Ceramic tiles and porcelain tiles are similar in many ways. You can’t always tell them apart by quickly glancing at the installed products. Both types of tiles are clay-based and kiln-fired, but porcelain is technically a specialized type of ceramic clay. They are both extremely durable materials for making tile out of.
The finish of porcelain is smoother and whiter than regular ceramic clay. These characteristics make it ideal for hand-painted elements. However, porcelain is infamously difficult to work with and for this reason can only be used for certain shapes and sizes of handmade tiles. Larger tiles are made from white ceramic clay.
If you need sample tiles, please send me a message about your project.
My tile isn’t perfectly flat or perfectly square, should this be expected?
The entire process of the tile is made by hand: cutting the tile, painting, glazing and firing. As each tile is unique, small variations are expected and this is part of their inherent charm.
Unlike machine-made tile, the handmade tile process uses wet clay during the forming stage. As the freshly cut tile dries, it shrinks considerably before being fired in the kiln where it becomes ceramic. Handling, shrinking and firing to a high temperature, all combine in the final tile installation to produce a vibrant, organic layout.
If you have any concerns about variation, please discuss options with your tile installer. They may suggest selecting a grout similar in colour to the tiles in order to make the variation less pronounced.